Guiding Principles of Our Work:

Craftsmanship by Experienced Artisans:

All repairs and refurbishments are skillfully executed by seasoned craftsmen, ensuring the authenticity and durability of our work.

Transparent Communication on Damages:

In the rare instance of non-visible internal damage, such as additional rotten wood, we promptly notify you, providing detailed quotes before proceeding with the work.

Formal Dispute Resolution and Customer Satisfaction:

We have a formal dispute resolution and complaint process, reflecting our commitment to customer satisfaction. As proud members of the Which? Trusted Trader Scheme we follow their code of practice. You can also turn to Trading Standards for advice in the event of an unresolved issue.

Your happiness is our priority.

Recommendation-Based Approach:

Our projects predominantly arise from recommendations by satisfied customers. We uphold ethical business practices and do not engage in cold calling.

Family-Run Values:

As a family-run business, our reputation is the cornerstone of our enterprise. We prioritise building trust and enduring relationships.

Punctuality and Job Completion Commitment:

We value good timekeeping and adhere to agreed job completion dates. Our schedule generally runs with the oldest contracts prioritised first. However, where projects are already contracted and surveyed, but waiting on planning & conservation decisions, these would jump into the next available workshop & fitting slot.

Once contracts are signed, the full scope chosen, windows surveyed and, of course, the deposit paid, our start time is generally around 12 weeks after that. The more flexible you are about notice required from you, the quicker we can find a slot to start. We are a small family company doing its best to accommodate its customers. We are worth the wait for trusted quality work. In 2023, we successfully completed over 98% of our projects on time, weather conditions notwithstanding. 

Fair Deposit Requests:

Our deposit requests are below the market average, rooted in the belief of trusting our customers to reciprocate fairness for a job well done.

Respectful Clean-up:

We leave your house in the same condition we found it, ensuring a thorough removal of all associated debris.

Product Guarantees and Quality After-Sale Service:

We stand by our product guarantees, providing a steadfast commitment to quality and offering excellent after-sale service. See also about our Installsure membership below,

Listening to You Always:

Your voice matters. We prioritise open communication and actively listen to your needs, ensuring a personalised and satisfactory experience with Sussex Sash.